At OTTAIP LTD, we are dedicated to delivering top-tier SEO, web design, and digital marketing services that meet your business needs. While we strive to exceed your expectations, the nature of our digital services requires specific terms for refunds, as outlined in this policy.
1. General Refund Policy
Given that our services are tailored to your unique needs and involve intellectual work, digital deliverables, and customized strategies, we have the following refund terms:
- No Refunds for Delivered Services: Once a service is delivered, a campaign is executed, or work is completed, no refunds will be issued.
- Refunds for Ongoing Services: For monthly services like SEO or digital marketing campaigns, we will only consider a refund for unused portions of pre-paid services. A written cancellation request must be submitted in advance (see Section 3 for details).
2. Eligibility for Refunds
Refunds may be considered under the following conditions:
- Duplicate Payment: If you are charged more than once for the same service, we will promptly refund the duplicate charge.
- Service Not Delivered: If we fail to initiate or deliver the service within the agreed timeline, you are eligible for a refund.
- Service Cancellation: For ongoing services like SEO or digital marketing, you may be entitled to a partial refund for the unused portion of services, depending on the service agreement (see Section 3).
3. Service Cancellation Policy
To cancel ongoing SEO or digital marketing services, please provide written notice to our support team at support@ottaip.com. The following terms apply:
- Notice Period: For recurring services, cancellation notice must be provided at least 15 days before the next billing cycle to avoid being charged for the upcoming month.
- Refund Calculation: Any refund for pre-paid services will be based on the work completed up to the cancellation date.
4. No Refunds for Results
Please note that SEO and digital marketing outcomes depend on numerous factors, including search engine algorithms, market trends, and user behavior, which are outside of our control. Therefore, refunds will not be issued based on dissatisfaction with rankings, results, or return on investment (ROI), as these cannot be guaranteed.
5. How to Request a Refund
To request a refund, please email us at support@ottaip.com with the following details:
- Your name and contact information
- The service purchased and payment details
- A clear explanation of your refund request
Our team will review your request and respond within 7 business days. If your refund is approved, it will be processed within 14 business days using your original payment method.
6. Changes to This Refund Policy
OTTAIP LTD reserves the right to update or modify this Refund Policy at any time without prior notice. Any changes will take effect as soon as they are posted on our website. We encourage you to review this policy periodically.